This Cluster is a guaranteed replacement for the following vehicles that contain the matching part number 20997894:
2011 Cadillac SRX 2.8L V6 – Gas Performance, Premium
Each unit is prepared and inspected by our team at Module Mountain.
At Module Mountain, we are committed to providing an exceptional shopping experience, and that includes offering convenient and affordable shipping options for our customers.
Free Shipping on All USA Orders
We are pleased to offer free shipping on all parts within the United States, including Alaska and Hawaii. There are no minimum order requirements, so you can enjoy free delivery on every purchase!
Worldwide Shipping
We also offer international shipping to a variety of countries around the world. Shipping rates to specific countries will be provided at checkout, allowing you to view the cost before completing your order.
Processing Time
Orders are typically processed within the published lead time displayed on our website for each product. Delivery times will vary based on your location and the shipping method selected at checkout.
Note: While we make every effort to ensure timely delivery, delivery times may be affected by factors beyond our control, including customs delays for international shipments.
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team. We're here to help!
Thank you for shopping with Module Mountain!
Effective Date: 12/14/2024
This Replacement and Warranty Policy ("Policy") governs the terms under which Module Mountain ("Seller," "we," or "us") provides warranty coverage, exchanges, and returns for items sold on modulemountain.com ("Website"). By purchasing products from Module Mountain, the Buyer ("you" or "Buyer") agrees to the terms and conditions set forth in this Policy.
1. ONE YEAR WARRANTY
All products sold by Module Mountain are covered by a One Year Warranty against defects in material and workmanship under normal use. The warranty period begins from the date of receipt of the item as recorded in the shipping tracking information.
2. WARRANTY EXCLUSIONS AND LIMITATIONS
The warranty does not include the following:
- Labor costs associated with installation or removal of parts.
- Key and/or locksmith fees incurred during installation or reprogramming.
- Shipping, handling, and any other related fees incurred during the warranty process.
- Damages or injuries resulting from the use, installation, or removal of the product.
Buyer Acknowledgement:
Buyer acknowledges that Seller’s liability under this warranty is limited solely to the price of the item sold. Module Mountain is not liable for any damages or injuries sustained that result from the use of any product sold. The Buyer hereby relinquishes any claim for damages or injury arising from the use of the product, and agrees that Seller shall not be held responsible for such claims.
3. VOIDING OF WARRANTY
The warranty will be voided if the item shows any of the following:
- Burnt components
- Physical damage (e.g., cracked, dented, broken parts)
- Water damage
- Misuse or abuse (including improper handling or use not intended by the manufacturer)
- Modifications, tampering, or if the item has been opened
- Vehicle collision where the module may have been damaged
- Security seal removed, broken, or damaged
- After one claim has been made under the warranty
4. EXCHANGES ONLY (NO CASH REFUNDS)
Return/Exchange Period:
- Module Mountain does not accept returns for cash refunds. All sales are final.
- Exchanges are available for defective items within 30 days from the date of receipt of the item, based on the delivery date recorded in the shipment tracking information.
- NO EXCEPTIONS will be made for requests outside of the 30-day period.
Condition of Returned Items:
- Exchanges will only be accepted for items in original, unaltered condition.
- All returned electrical parts will be inspected for signs of burnt components, physical damage, and water damage.
- The Buyer is responsible for returning the faulty unit to Seller at their own expense for testing before a replacement is issued.
Processing of Exchanges:
- All exchanges will be processed in the order received and may take longer than the original processing time.
- No exchange will be issued until the returned item has been received by Module Mountain.
5. RETURN MERCHANDISE AUTHORIZATION (RMA)
- Exchanges require an RMA number. To initiate an exchange, the Buyer must contact Module Mountain to obtain an RMA before returning the item.
- Unauthorized exchanges (without an RMA) will not be processed. Unauthorized returns will be held for up to 45 days after receipt. If the return is not claimed or accompanied by an RMA within 45 days, Seller reserves the right to maintain possession of the item and not issue a replacement.
6. FEES AND EXPENSES
- No reimbursement will be provided for any fees expended by the Buyer in connection with a potential faulty or defective item, including but not limited to:
- Locksmith fees
- Diagnostic fees
- Rental car fees
- Storage fees
- Dealership fees
- Third-party reprogramming fees
- The Buyer acknowledges and accepts that Module Mountain is not responsible for reimbursing any of these costs under any circumstances.
7. BUYER UNDERSTANDING AND ACCEPTANCE
By completing the purchase of an item from Module Mountain, the Buyer:
- Understands and agrees to the terms of this Policy.
- Acknowledges that the warranty is limited to the price of the item sold.
- Accepts that the terms of this Policy will govern the resolution of any warranty or exchange request, and that the terms herein shall be controlling.
Contact Information
For questions, concerns, or to request an RMA, please contact Module Mountain:
contact@modulemountain.com
Welcome to the Module Mountain FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you don’t find the information you need, please feel free to contact us!
1. What products do you offer?
We specialize in providing refurbished rare variant and discontinued modules that are no longer available new. These modules are thoroughly cleaned, repaired, and tested to meet our quality standards.
2. Do you offer free shipping?
Yes! We offer free shipping on all parts within the USA, including Alaska and Hawaii. There are no minimum order requirements.
3. Do you ship internationally?
Yes, we offer international shipping to a variety of countries. Shipping rates to specific countries will be provided during checkout.
4. What is the lead time for processing and shipping?
Most items are refurbished to order. Orders are processed within the published lead time listed on our website for each product. Shipping times will vary depending on your location and the shipping method selected at checkout.
5. How can I contact customer support?
You can reach us via email at contact@modulemountain.com, or use the in-site messenger located at the bottom right corner of our website for direct assistance. Please note that we do not offer phone support to maintain efficiency. We often refer to information discussed with customers via email and in-site messenger during the refurbishment process to help ensure correct part was ordered and focus on any problem areas they had with their original module.
6. How long will it take to get a response from customer support?
We strive to respond to all emails and messages within 24 hours. Please be aware that due to the high volume of inquiries we receive, it may take a bit of time to get back to you. We appreciate your patience!
7. Do you offer warranties on your refurbished modules?
Yes, we offer a one-year warranty on all refurbished control modules.
8. Do you require core returns?
No, we do not require core returns for our refurbished modules. Instead, we provide our own quality cores sourced from our trusted network of suppliers. This allows us to maintain high standards of quality and ensures a smooth and efficient process for our customers.
9. How do I place an order?
Simply browse our website, select the modules you want, and add them to your cart. Once you're ready, proceed to checkout to complete your order.
10. What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards. All payment details will be securely processed during checkout.
Thank you for choosing Module Mountain! If you have any other questions or need further assistance, feel free to contact us – we’re here to help!
