Welcome to the Module Mountain FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you don’t find the information you need, please feel free to contact us!
1. What products do you offer?
We specialize in providing refurbished rare variant and discontinued modules that are no longer available new. These modules are thoroughly cleaned, repaired, and tested to meet our quality standards.
2. Do you offer free shipping?
Yes! We offer free shipping on all parts within the USA, including Alaska and Hawaii. There are no minimum order requirements.
3. Do you ship internationally?
Yes, we offer international shipping to a variety of countries. Shipping rates to specific countries will be provided during checkout.
4. What is the lead time for processing and shipping?
Most items are refurbished to order. Orders are processed within the published lead time listed on our website for each product. Shipping times will vary depending on your location and the shipping method selected at checkout.
5. How can I contact customer support?
You can reach us via email at contact@modulemountain.com, or use the in-site messenger located at the bottom right corner of our website for direct assistance. Please note that we do not offer phone support to maintain efficiency. We often refer to information discussed with customers via email and in-site messenger during the refurbishment process to help ensure correct part was ordered and focus on any problem areas they had with their original module.
6. How long will it take to get a response from customer support?
We strive to respond to all emails and messages within 24 hours. Please be aware that due to the high volume of inquiries we receive, it may take a bit of time to get back to you. We appreciate your patience!
7. Do you offer warranties on your refurbished modules?
Yes, we offer a one-year warranty on all refurbished control modules.
8. Do you require core returns?
No, we do not require core returns for our refurbished modules. Instead, we provide our own quality cores sourced from our trusted network of suppliers. This allows us to maintain high standards of quality and ensures a smooth and efficient process for our customers.
9. How do I place an order?
Simply browse our website, select the modules you want, and add them to your cart. Once you’re ready, proceed to checkout to complete your order.
10. What payment methods do you accept?
We accept a variety of payment methods, including all major credit cards. All payment details will be securely processed during checkout.
Thank you for choosing Module Mountain! If you have any other questions or need further assistance, feel free to contact us – we’re here to help!